FAQs
General Questions
What does NovaTrend sell?
NovaTrend is an online retail store. Please browse our product pages to see the products currently available.
Are your products new or used?
Products are sold as new unless an individual product listing explicitly states otherwise. Please check the relevant product page for condition details.
How can I check product details?
Please review the product description, photographs, specifications, dimensions where available, and other information on the individual product page before placing your order.
Orders and Delivery
How long does order processing take?
Orders are generally processed within 1–2 business days, Monday through Friday, excluding applicable public holidays.
How long does delivery take?
Standard transit is estimated at 2–3 business days after dispatch. Including processing, the total estimated delivery time is approximately 3–5 business days. These are estimates, not guaranteed delivery dates.
Where do you deliver?
We currently offer delivery throughout the United Kingdom, subject to the delivery options available at checkout.
Will I receive tracking information?
Where tracking is available for the selected delivery service, tracking details will be provided after dispatch.
How can I enquire about an order?
Contact our customer support team and include your order number and the email address used at checkout.
Returns and Refunds
Can I return a product?
Eligible defective and non-defective products can be returned within 14 days, subject to our Return & Refund Policy and applicable UK consumer protection laws.
Do you accept exchanges?
Yes. Eligible exchange requests are accepted, subject to product availability and confirmation by our customer support team.
What if my order arrives damaged or incorrect?
Contact us with your order number and details of the issue. Photographs may be requested to help us assess the matter. Your statutory rights are not affected.
How long do refunds take?
We aim to process eligible refunds within 7 days after receiving and reviewing a returned product. Mandatory statutory refund deadlines take priority where required by law. Your bank or payment provider may need additional time to display the funds.
Are there restocking fees?
No. We do not charge a standard restocking fee for eligible returns.
Payments and Checkout
When is my payment processed?
Payments are submitted for authorisation during checkout. An order can be completed only when the required payment process is successful.
Are delivery charges shown before payment?
Applicable shipping charges and the final order total are displayed during checkout before you complete your purchase.
Contact Us
NovaTrend
73 Queen Street
Edinburgh, Scotland EH2 4NA
United Kingdom
Email: davidsterlingovi505@gmail.com
Telephone: +44 7456039190