Privacy policy
Last updated: October 30, 2026
At NovaTrend, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, and when it may be shared when you visit our website or place an order.
1. Information We Collect
Depending on how you interact with our website, we may collect contact information such as your name, email address, telephone number, and billing or delivery address; order information including products purchased and delivery details; payment-related information needed to process transactions; communications you send to customer support; and technical information such as IP address, browser type, device information, and website usage data where collected.
2. How We Use Your Information
- To process and fulfil customer orders.
- To arrange shipping and delivery.
- To send order confirmations and relevant updates.
- To respond to enquiries and provide customer support.
- To manage returns, refunds, and cancellations.
- To maintain business, accounting, and tax records.
- To operate, maintain, and improve our website.
- To help detect, investigate, and prevent fraud or unauthorised transactions.
- To comply with applicable legal obligations.
3. Payment Processing
Payments made through our checkout are processed by the payment service provider presented during checkout. Payment information is handled through the applicable payment processing system to authorise and complete transactions.
NovaTrend does not intend to store complete payment card numbers or card security codes on its own systems. Payment service providers may process information in accordance with their own privacy policies and legal obligations.
4. How We Share Information
We may share relevant personal information where necessary to operate our store, fulfil orders, or meet legal obligations. These parties may include our e-commerce platform provider, payment processors, delivery providers, technology and customer-service providers, and professional advisers or authorities where reasonably necessary or legally required.
We do not disclose personal information to third parties for their own independent purposes except where permitted by law and, where required, with your consent.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, maintain shopping cart sessions, remember preferences, improve performance, and understand how visitors use our store.
Where required by applicable law, non-essential cookies and similar technologies will only be used after the necessary consent has been obtained. You may be able to manage preferences through cookie controls on our website or through your browser settings.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, handling customer enquiries, meeting accounting and legal requirements, and resolving disputes.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of personal information, to object to or restrict certain processing, or to request a copy of information you provided. You may also have the right to complain to the relevant data protection authority.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
For privacy-related questions or requests, contact:
NovaTrend
73 Queen Street
Edinburgh, Scotland EH2 4NA
United Kingdom
Email: davidsterlingovi505@gmail.com
Telephone: +44 7456039190